ai luminaries 2020

In 2020, we plan to showcase 2x more people than 2019.

This will triple the size of our showcase of people at the intersection of Narrow AI, Tech &  Economic Growth. If you know someone who should be featured in the next upcoming quarter, please nominate them.
first Quarter of 2020

The Future of Feedback

We're kicking off 2020 with 25 companies that are harnessing the power of AI to help businesses process and understand feedback in new and innovative ways.

AI-Powered Customer Service


Puneet Mehta, Founder
United States
AI Ethicist

Netomi provides companies with a convenient, intelligent way to facilitate the best customer interactions on email, chat, and mobile, by maximizing business capacity and ensuring high-quality resolutions through AI.

links + Sources


Continuously-improving AI
Gartner Cool Vendor
Conversational AI for customer service

AI For Enterprise Retailers


Kerry Liu, Co-founder & CEO
AI Ethicist

Rubikloud's full stack, cloud-native machine learning platform and two flagship AI applications (Promotion Manager & Customer LifeCycle Manager) automate and improve mass promotional planning and loyalty-driven marketing for multi-billion dollar retailers.


Agile approach to customization
Gartner's 9 Cool Vendors Serving Retail
Change retail w/ intelligent automation

Next Generation Data for Insurance

Carpe Data

Max Drucker, CEO & President
United States
AI Ethicist

Providing insurance companies with next generation data solutions, Carpe Data gathers and refines a range of emerging and alternative data sources that spans social media, online content, and everything in between.


Enhances the insurance lifecycle
Deeper insights into risk
Predictive risk assessment

AI-driven Customer Service Outsourcing


Eng Tan, CEO & Founder
United States
AI Ethicist

Simplr uses machine learning to analyze and evaluate a company's needs and voice. This quick historical analysis equips their people with a voice that’s unique to each brand.

links + Sources


Proprietary AI drives quick responses
US-based outsourcing
Automatically analyzes customer trends

Prescriptive Analytics for Optimizing Performance Decisions


Augustin Huret, Founder & CEO
United States
AI Ethicist

The MondoBrain solution is comprised of a KPI Manager, Intelligent Dashboards, & Data Services. Their vison is to optimize decision making at each level and across each function of the organization.


Human-centric & explainable AI
Optimal performance decisions at scale

Self-service Data Analytics Platform


Derek Knudsen, CTO
United States
AI Ethicist

The Alteryx platform employs machine learning to discover, prep, and analyze all your data, then deploy and share analytics at scale for deeper insights faster than you ever thought possible.


2020 Gartner Magic Quadrant Leader
Multi-industry applications
Acquired Feature Labs in 2019

NLP To Track Bugs & Feature Requests

Scope AI

Natalie Abeysena, Co-founder & CEO
United States
AI Ethicist

Scope AI finds all related conversations from integrated communication channels, auto-updates bugs and feature requests as customers reach out.


A single source of truth
Track issues over time

Provides companies with AI-fueled solutions for boosting customer engagement.

SBDA Group

Nikita Blinov, CEO
United States
AI Ethicist

SBDA Group uses big data analytics and AI to help companies optimize processes and increase revenue. They provide tailored, customizable solutions for the needs of banking, retail and industrial sectors.


Boost digital engagement for banking
Accurate demand forecasts for retail
AI predictive maintenance for industry

A platform to turn data into actionable intelligence and supercharge your CX

In Moment

Andrew Joiner, CEO
United States
AI Ethicist

In Moment’s intuitive CX apps give you the intelligence you need to make positive changes that improve your relationships with your customers. Advanced analytics help you to understand customer feedback, enriched with contextual data to give you a holistic view of the customer experience and predictive modeling to provide insights about future behavior.


Anomaly detection & impact analysis
Proactive impact monitoring
Joined forces with MaritzCX in 2020

NLP to Help Businesses Grow


Naveen Gupta, Co-founder & CEO
United States
AI Ethicist

BirdEye's Natural Language Processing (NLP) engine, Athena, is an advanced insights software that lets you find the root cause of the problem and spur decisive action from executives down to the frontlines.


Solutions for SMBs & enterprise
Get more reviews & be found online
Convert website views into customers

Real-Time Insights for High-Perfromance Organizations


Prof. James W. Pennebaker, Co-founder & Chief Scientist
United States
AI Ethicist

Receptiviti's proprietary science fuses knowledge from the fields of psychology, linguistics, data science, and machine learning to expose insights that other solutions can't.


Goes beyond NLP & sentiment analysis
Reveals psychology, emotion, and more
Simplify the messy reality of psychology

AI-powered customer engagement platform


Vijay Chittoor, Co-founder & CEO
United States
AI Ethicist

Blueshift combines the scale and flexibility of a customer data platform with the speed and execution of multi-channel campaigns in a single, easy-to-use platform for B2C marketers and cross-channel marketing.


Multi-channel campaigns
Predictive segmentation
Single, 360 view of every customer

AI-Powered Multichannel Marketing Hub


Shimon Azar, CEO
AI Ethicist

ExposeBox learns everything about your customer’s habits, behaviors, preferences, and desires. The data collected is the basis for unique audience profiles that can be used across ad exchanges, autonomous user journeys, predictive analytics, personalized recommendations and more.


End-to-end autonomous user journeys
Continuous marketing optimizaiton
Personalization transformed into ROI

Growth Management for Digital Marketers


Hande Çilingir, Co-founder & CEO
AI Ethicist

Insider's AI-powered Growth Management Platform helps marketers drive growth from acquisition to activation, retention, and revenue. Leverage real-time customer intelligence while driving conversions and lifetime value.


Integrated growth management platform
Consistent, personalized experiences
Drive conversions & LTV

Predictive intelligence applications to enhance engagement

Now Interact

Magnus Åström, CEO
AI Ethicist

Now Interact provides AI-fueled visitor intelligence to capture every lead, with behavioral targeting to close the sale, so that you can know who is buying, who is browsing, and who needs help in real-time.


Industry-specific, tailored solutions
Boost sales & customer satisfaction
Predict & anticipate behaviors

An AI-powered account-based orchestration platform


Jason Zintak, CEO
United States
AI Ethicist

6sense leverages big data and AI to ensure sales and marketing teams strategically align on the full funnel of buyers, target the best accounts, and orchestrate meaningful engagement throughout the customer journey.

links + Sources


Align sales & marketing
Proactively target the right accounts
Deliver engaging experiences at scale

AI-powered sales enablement automation


David Keane, Co-founder & CEO
United States
AI Ethicist

BigTinCan’s Sales Enablement Automation Platform delivers a better customer experience, empowering sales and marketing teams to drive improved business results.


Adaptive onboarding
Sales content management
Sales & marketing alignment

Better Customer Experiences Through Richer Insight


Henning Hansen, President & CEO
AI Ethicist

Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage


2018 Customer CX Innovation award
Forrester Wave CFM Platform Leader

A Human-Centered MLaaS Solution for Social and VoC Data

Converseon AI

Rob Key, CEO & Founder
United States
AI Ethicist

Converseon provides the world’s best social and voice-of-customer data quality and programmatic insights through AI-powered technology, ecosystem partners and the deepest industry experience.


Socially intelligent AI
AI-powered text analytics
Customer insights to help drive adoption

AI, Big Data and Machine Learning for Behavior Analysis and Prediction


Lucas Olmedo, CEO & Co-founder
United States
AI Ethicist

Fligoo offers a suite of AI based products to boost sales, retention, and LTV, as well as integrate data for better value extraction.

links + Sources


Maximizes sales conversion rates
Proprietary technology, speed & agility
Helps retain customers & boost LTV w/ AI

Customer Data & Identity Platform


Kabir Shahani, Co-founder & CEO
United States
AI Ethicist

A customer data platform that intelligently stitches together all your customer data at scale, delivering a complete customer 360, predictive insights, and the power to personalize every interaction.


Patented technology
360 customer view
Automate customer-centric campaigns

AI for innovative marketers

Retention Science

Jerry Jao, co-founder & CEO
United States
AI Ethicist

Back in 2011, Jerry and his co-founder, Andrew Waage, began brainstorming ideas to address marketers’ needs and pain, as they felt nothing really filled the void between businesses and consumers. And so, Retention Science (ReSci) was born. Using artificial intelligence to let real people create authentic interactions and experiences with their customers, it's all about innovation with marketers in mind.

links + Sources


Usable AI for marketers & brands
Built by data scientists & marketers
On a mission to democtratize AI

Real-time Intelligent Personalization


Amar Chokhawala, Founder & CEO
United States
AI Ethicist

Reflektion's AI-driven Customer Engagement Platform continuously uncovers hidden relationships across broad and growing combinations of products, attributes, visitor interactions, and their subtle preferences.


Scalable, modular architecture
AI-powered personalization for ecommerce
1:1 real-time personalization

Analytic Solutions for Better Business Decisions

Outlier AI

Sean Byrnes, CEO
United States
AI Ethicist

Outlier collects and monitors data in real-time, & notifies you of important moments of unexpected or dramatic change, helping you to understand what is truly impacting your business, and make strategic data-driven decisions.


Daily updates & actionable insights
Auto discover unexpected changes
Gartner’s Cool Vendors 2018

Machine Learning & Data Science to Understand User Behavior

Media Gamma

Rael Cline, Co-founder & CEO
United Kingdom
AI Ethicist

The Media Gamma team is made up of top machine learning experts from within the world-leading computing science academic faculty at University College London, ranked first place for Computer Science in the latest Research Excellence Framework evaluation.


Bespoke & cutting-edge results
Top machine-learning experts
R & D, consulting, & tech tools
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